Service Provider App

The blue-collar job industry requires an organized structure and better opportunities. There is a growing need for different types of service providers. The service provider app will help connect the job provider with the customer who needs it thus offering better opportunities, more options, and convenience to both parties involved.

Business Problem

The blue-collar service industry is pretty unorganized. Whether the customer needs a plumber or a carpenter, they need to go through several Google searches and referrals before they can find one.

The laborers or hourly wagers too have to wait endlessly before they can get the paid opportunity. In some cases, the wager would sit for hours together and not find a single opportunity.

This leads to wastage of resources and unavailability of services providers on time. while there are plenty of jobs, people seem to be unavailable and vice versa.

The Big Idea

There was a need to create a place where the service providers will meet the customers so that they can exchange job opportunities, fix prices and get the work done on time.

The big idea- The service provider app is a marketplace for service providers and end customers.

A Small Brief into Service Provider App

• The service industry is full of opportunities. However, it takes up a while before the opportunity meets the right provider.
• To close the existing gap, accelerate the process of finding a good service provider for your needs, and ensure both provider and customer are on the same page, a service provider app was developed.
• The client and the provider will create their accounts. The client can search for the provider by location and locate someone nearby. Once the client has located the provider, they can discuss on chat and expedite the process.
• The customer can complete payments within the application. The provider can check the payment history. They can also access the reports.

Our Process

• During the Pandemic, the blue-collar jobs slumped, and this industry was undergoing a crisis situation. As more people opted for online searches, it was important for the industry to adapt to the change.
• The client approached us with an idea to make the service industry on-demand. Whenever there is a demand for a particular job provider, the app should notify and the person interested can accept.
• After several iterations, we were able to build the logic and coding plans. We even designed the prototypes and got them approved by our clients.
• A fast-paced approach and involvement from both sides led to quick development and faster deployment.

The biggest challenge was to make it a dynamic service marketplace. This means as soon as a job is added to the application, it should be visible to the providers in real-time.

Instead of making the app heavy and data management difficult, we create an admin web portal. All jobs were added and retrieved from this portal. It helped save cost estimates and other essential data and served it to customers when needed.

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