Telemedicine Application

Business

Using Telemedicine application the patients create their detailed profile with personal details and medical history. After creating a profile, they can book telemedicine appointments and schedule a telemedicine video call with licensed doctors. Patients can pay appointment fees from the mobile app itself and appear for a video call with a doctor. There is a dedicated web app for doctors to manage video calls from web application. During the video call doctors can view patient details and prescribe medicines. The patient can review the prescription from the doctors and can checkout the order by completing online payment. Patients can view their prescription order status and history.

Telemedicine Application

Challenges

In today’s mobile phone era where everything is available on handheld devices,  our client came up with an idea to develop an application for telemedicine and online prescription services. Our client explained his idea to develop a platform which can provide telemedicine services and based on the video call, provide prescription to the patients who are in need of such service via mobile app. 

The Expert App Devs technical team attended various meetings with the client team to understand the business logic of the whole platform. The main problem was to manage the patient queue and rescheduling the video call in case a patient or doctor is not available. Our team developed a dedicated algorithm to solve this problem and integrated it into the system. 

Solution

  • User Verification

    The patients need to provide verified data about their personal details and medical details, then only they are given access to the mobile application.

  • Automated Queue Process

    App has an automated algorithm to manage patients queues and estimate time based on average of all calls. Patients will receive notifications for their turn.

  • Patient Details

    Patients can enter their personal, health and medical details for the doctors review. The doctors can view these details over the telemedicine call before providing any consultation.

  • Telemedicine Call

    Patients can book a telemedicine video call for the online recommendations with a doctor. They will be notified before the time of the call. Messaging: Patients can also chat with doctors along with the video call

  • Messaging

    Patients can also chat with doctors along with the video call simultaneously during the telemedicine call.

  • Online Prescription

    Patients can review the prescription provided by the doctors after the video call and can checkout for the order by completing online payment.

  • Order Management

    Patients can view current and previous order history from the mobile apps and track the order updates

  • Real-Time Updates

    Patients will get real-time updates via push notifications for their request status and can view all status updates in the request.

  • In-App Payment Module

    Patients can pay online for the booking requests within the app via payment gateway integration. Patients are charged via pre-authorized payment process.

  • Push notifications

    The mobile apps have integration of push notifications for booking request status updates and alerts for bookings

  • Web Portal

    Dedicated web portal for admin and doctors to manage the video calls from web portal and manage prescriptions

  • User Management

    Admin can manage patient users and doctor users from a web portal. Admin can verify the details submitted by the patients.

App Screenshot

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